Returns Policy

At wallpanelsxpress.co.uk we want every customer to be completely satisfied with whatever they order from our store, we know how important it is to get exactly what you want, especially if its for your own home or project. Whether it be a large or small order we are more than happy to accept returns.

You can return your order up to seven days after the day of delivery, providing it is in resalable condition. Seven days gives you adequate time to check your order and inform us of your wish to return. Unfortunately returns will incur a 20% restocking fee. Resalable condition will be checked when the order is returned and we have outlined some tips to help you meet our return requirements. If you do not meet the below requirements we cannot a return.

Packaging

Carefully open your order without ripping through packaging, most products can be carefully opened with a knife down the lines of tape.

Pallet

Request to the delivery driver that you keep the pallet your order arrives on, in the event of a return the carriers state the order must be in a collectable condition before they will collect. Collectable condition is where the product is securely strapped to a pallet and can be loaded via pallet truck back onto a delivery wagon.

Refund

BY UK Law refunds have to be made within 28 days from the date return. However, as a company we believe this is too long and we work to a 7 days cleared funds refund policy, but it is often much quicker. If the product has a fault we will look to replace the product at our cost as soon as you make us aware with photo evidence to [email protected] If you simply change your mind about your order we will give you a full refund with any delivery costs deducted. You are also able to return the product yourself but this has to be prearranged with our office.